Support Categories

From this page, you can create Support Categories which are used to categorize your support requirements.

To open this, navigate to Support->Support Categories.

Name:

Enter a name to identify this support category — for example, Stationary Requirement or Helpdesk.

Department:

Select the department(s) this support category is applicable to. Multiple departments can be selected.

Category For:

Select who this category is intended for:

• For General — the category is for internal use across the organization.
• For Client — the category is for client-facing support tickets.

Visible To:

Select who can see this category when raising a support ticket. The options available depend on the Category For selection:

• When For General is selected — only Visible to Employee is available.
• When For Client is selected — both options are available and can be selected:
  • Visible to Employee — the category is visible to employees
  • Visible to Client — the category is visible to clients

Active:

Enable this to make the category available for selection when creating support tickets.

Show Asset:

Enable this to allow assets to be attached or linked when a support ticket is raised under this category.