Support Ticket Stage Flow
From this page, you can design the flow of stages that a support ticket moves through from creation to resolution.
Building the Flow:
All stages created on the Support Ticket Stages page are listed on the left panel. Drag a stage from the left panel and drop it onto the canvas to add it to the flow. Connect stages by drawing lines between them to define the order in which tickets progress.
To remove a stage or a connection line, select it on the canvas and press Backspace.
Stage Cards:
Each stage on the canvas displays a card with the following options:
Background Color: Select a color to visually identify this stage on the canvas and in the support ticket list.
Time Tracking: Indicates whether time tracking is active for this stage. This is inherited from the Support Ticket Stages configuration and cannot be edited from the flow canvas.
Back Tracking: When enabled, all stages that come after this stage in the flow can be moved back to this stage. This can be toggled directly on the canvas.
Complete Ticket (appears only on stages where the Complete flag is enabled): When enabled, any support ticket moved to this stage will be marked as completed. This can be toggled directly on the canvas.
Additional Options:
Clear: Click this to remove all stages and connections from the canvas and start fresh.
Save: Click this to save the current flow configuration.
