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From here, you can create Series for Support Ticket which is necessary to create a Support Ticket. To open this, navigate to Configuration->General Configuration->Series. This page assigns a unique and easily identifiable series number. Create Series: ...

From this page, you can create Support Categories which are used to categorize your support requirements. To open this, navigate to Support->Support Categories. Name: Enter a name to identify this support category — for example, Stationary Requirement or He...

From this page, you can create stages that define the progress flow of support tickets. To open this, navigate to Support->Support Ticket Stages. Stage: Enter a name to identify this stage — for example, Open, Active, Hold, or Complete. Color: Select a ba...

From this page, you can design the flow of stages that a support ticket moves through from creation to resolution. To navigate here, go to Support->Support Ticket Stage Flow. Building the Flow: All stages created on the Support Ticket Stages page are list...

From this page, you can define the acceleration flow for support tickets — specifying who gets assigned, how they are alerted, and how much time they have to accept and resolve a ticket. To navigate here, go to Support->Support Acceleration Flow. Building ...

From this page, you can create support tickets internally for your organization for various categories like general, assets, stationary, etc. Create Support Ticket: Select the Category (General, Stationary, Asset, etc.) Note: If you select a category ...